Services for Domiciliary & Homecare Support (AUS)
🇦🇺 Care Monitoring Limited – Support Services for Australian In-Home Care Providers
Who We Are
Care Monitoring Limited is a UK-registered company with offshore operational excellence, offering 24/7 remote support solutions to Australian in-home care providers, ensuring round-the-clock continuity, regulatory compliance, and significant cost efficiencies.
On-Call Monitoring & Out-of-Office Hours Support
Our dedicated team ensures your agency is never off-duty. We manage all escalations and client/staff interactions during evenings, weekends, and public holidays.
- • 24/7/365 availability (including public holidays)
• Staff no-show alerts and real-time visit follow-ups
• Escalation handling based on agency protocols
• Real-time documentation of incidents and actions
• Safeguarding alert response and escalation to your internal DSL
Visit Monitoring & Real-Time Alerts
Integrated with your care management platform (e.g., ShiftCare, AlayaCare), we provide:
- • Real-time tracking of client visits
• Immediate alerts for missed/late check-ins
• Oversight of rosters and shift coverage
• Resolution and documentation of service issues
Invoicing Support Services
Our invoicing services are tailored to the NDIS structure and include:
- • Daily/weekly invoicing based on visit logs
• NDIS-compliant formats and documentation
• Plan-managed and self-managed invoice generation
• Uploads to PRODA / provider portals if required
• Error checks and reconciliation support
Wage Calculation & Timesheet Processing
We help streamline your payroll processes with:
• Staff wage calculations based on shifts, breaks, overtime
• Integration with timesheets, GPS logs, and rostering data
• Payroll summary reports for your finance/payroll team
• Custom output formats compatible with Xero, MYOB, etc.
Compliance & Data Security
• Aligned with Australian Privacy Principles (APPs)
• Adheres to NDIS Practice Standards
• Confidentiality agreements and encrypted access protocols
• GDPR-compliant offshore handling with UK and AU oversight
Why Choose Care Monitoring Limited?
• Up to 50% cost savings on operations
• Skilled & trained 24/7 remote staff
• Transparent, accountable workflows
• Scalable solutions from 1 to 100+ seats
• Fully customisable to your software and processes
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